PlunketLine required a wallboard to display real-time analysis of their contact centre throughout the day. This wallboard would be displayed on a 52-inch TV in call center offices throughout the country.

It was awesome working with the PlunketLine managers directly to get a clear picture on the most important information to be displayed on the wallboard.

Seeing the contact centre was using AWS Connect, I used AWS to host the backend, AWS API Gateway and AWS Lambda to get access the contact centre data from the frontend.

Key details:

• I used VueJS to create my application, I focused on splitting the project into small components.
• I made strong emphasis on using environments so I could easily switch between DEV, UAT and PROD environments.
• I had the flexibility to be able to alter sizes of specific components after client's feedback.
• Utilised AWS services DynamoDB, Lambda, API Gateway and Kinesis Streams to retrieve data from contact centre such as calls per hour and agent call statuses.
• Used Git for source control, had 3 branches: DEV, UAT and PROD
• Used AWS CodeBuild to deploy the project into different environments. I used a buildspec.yml to define instructions for build, which involved copying built files to an S3 bucket, and invalidating the cache of AWS Cloudfront.

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